Booking Terms & Conditions
These Booking Terms & Conditions (the “Terms”) govern your reservation and stay at Four Elements Villas in Ubud, Bali. They include the house rules that apply during your stay. Please read them carefully — when you complete a booking you confirm that you have read, understood and accepted these Terms.
Booking & payment
1. Who we are
Four Elements Villas is operated by PT. ISLAND PARADISE PROPERTIES, Jl. Katik Lantang, Singakerta, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia (“we”, “us”, “the Villas”). You can reach us by e-mail at stay@fourelementsvillas.com or by phone / WhatsApp at +62 822-5968-1056. “You” or “the Guest” means the person who makes the booking and all members of the booking party.
2. Booking and binding contract
You make a booking by selecting your villa(s), dates and any extras, entering the guest details and completing payment through our online booking system. A binding accommodation contract is formed as soon as your booking is confirmed and payment has been received; we then send you a confirmation e-mail with your booking reference and an invoice. The person making the booking must be at least 18 years old and is responsible for the whole party and for the full payment.
The confirmed booking and the confirmed payment are binding. Cancellations, changes and refunds are only possible to the extent set out in Sections 5 and 6 below.
3. Prices, taxes and payment
- All prices are quoted per night and are set in Indonesian Rupiah (IDR). Prices shown in EUR, USD, SGD or other currencies are non-binding conversions for guidance only; the amount charged is in IDR (your bank or card provider may apply its own exchange rate and fees).
- Prices include the applicable local tax, which is shown separately in the price summary and on your invoice.
- The total price of your stay is due in full at the time of booking unless expressly agreed otherwise.
- Payments are processed by our payment provider Xendit. We do not store your full card details. Your booking is confirmed once payment has been successfully received.
- If a payment is not completed, the temporary hold on your dates expires and the villa is released for other guests.
- During peak seasons, public holidays and other special periods, a minimum length of stay may apply. Any such requirement is shown during the booking process before you pay.
4. Obvious errors and technical faults
We publish our prices, availability and other booking details with great care, but errors can occasionally occur — for example through a typing mistake, a technical or system fault, a currency-conversion or rate-configuration error, or a calendar-synchronisation problem between our website and the booking channels.
Where a price or availability is shown that is obviously incorrect as a result of such an error, it does not bind us, and a booking made on the basis of that error does not create a binding contract. In these cases we are entitled to cancel the affected booking, even after it has been confirmed. We will notify you as soon as we become aware of the error and refund in full, without undue delay, any amount you have already paid for that booking.
Where possible, we will offer you the opportunity to complete the booking again at the correct price, or for alternative available dates — which you are of course free to decline. Other than the refund of amounts paid, no further claims arise from a booking cancelled under this Section.
5. Rate types
At checkout you choose one of two rate types. The cancellation rules in Section 7 follow directly from your choice.
- Best-price rate — our lowest price. You pay the full amount now. This rate is non-refundable: there is no refund in the event of cancellation, change, no-show or early departure.
- Flexible rate — available for a surcharge of 10 % on the accommodation price. You pay the full amount now but keep the right to cancel free of charge up to 30 days before the arrival date. For cancellations within 30 days of arrival, no refund is given. The flexible rate cannot be selected for arrivals that are already within 30 days.
The rate type you selected and its cancellation policy are shown on your confirmation and invoice.
6. Add-ons and third-party services
During booking you can tell us which optional extras you would like — for example a Floating Breakfast setup, a Balinese massage, a scooter rental or an airport transfer. These add-ons are requests: we arrange them for you before or during your stay. Add-ons are never charged online — they are paid on-site, and they are not part of the online booking total or your invoice. The amounts shown during booking are indicative.
Services provided by us (for example the Floating Breakfast setup) are paid directly at the villa.
Services provided by independent local partners (for example massage, scooter rental and airport transfer): here we act solely as an intermediary, free of charge for you. The contract for such a service comes into existence directly between you and the respective provider, and payment is made directly to the provider (for example the driver or therapist). The prices shown are the providers’ indicative rates and may change. We choose our local partners with care, but we are not a party to your contract with them and accept no liability for the performance of their services; our statutory liability for our own fault remains unaffected (see Section 21).
For an airport transfer we need your flight number and arrival time in advance. You can share them during booking or send them to us later via WhatsApp.
7. Cancellation, changes, no-show and early departure
- Best-price rate: non-refundable. No refund for cancellation, modification, no-show or early departure.
- Flexible rate: free cancellation and full refund of the accommodation price if you cancel more than 30 days before arrival. Within 30 days of arrival, no refund is given.
- No-show: if you do not arrive and have not cancelled in line with your rate, the full amount is retained.
- Early departure: if you leave before the end of your booked stay, the remaining nights are not refunded.
- How to cancel or change: send your request by e-mail to stay@fourelementsvillas.com, quoting your booking reference. A cancellation takes effect on the date we receive your request. Date or villa changes are subject to availability and may affect the price.
- Where a refund is due, it is made to the original payment method. Any fees charged by the payment provider or your bank for the original payment are non-refundable.
Your stay
8. Stay schedule
- Check-in from 2:00 PM
- Check-out by 11:00 AM
- Breakfast served 8:00 – 10:00 AM
Early check-in and late check-out are not guaranteed and are subject to availability. Additional charges may apply.
Please let us know your approximate arrival time so that we can personally welcome you. We are also happy to assist with arranging airport transfers.
9. Breakfast
Your breakfast is lovingly prepared each morning by our team and served directly in your villa. Please let us know your preferred time between 8:00 and 10:00 AM, and share your choice with us via WhatsApp by the evening before.
10. Housekeeping
Your villa is cleaned daily, usually after breakfast. Our intention is to care for your comfort while always respecting your privacy. To make the service as smooth as possible, you are welcome to share your plans with our team so we can try to schedule the cleaning at a convenient time.
11. Personal assistance
Unlike a hotel, your villa is designed for privacy and tranquility, so our lobby is not staffed 24/7. You will, however, usually find a member of our team on the property, available from early morning until late afternoon and during check-in and check-out. For any questions or special requests, you can also reach us anytime via WhatsApp — we’re always happy to assist and make your stay as comfortable as possible.
12. Security and valuables
Our property is designed to be safe and secure, and the lobby and parking areas are monitored by CCTV. For your valuables we provide a safe in each villa, which we kindly recommend you use. We accept no liability for cash, jewellery or other valuables that are not stored in the villa safe (see Section 20).
House rules
13. Number of guests, parties and pets
The villa may only be occupied by the number of guests stated in the booking and must not exceed the maximum occupancy of the villa. The accommodation is for residential holiday use only. No parties or events may be held, and the villa may not be used for commercial purposes, without our prior written consent. Commercial photography, filming or professional content creation on the property likewise requires our prior written approval. Pets are not permitted. Please treat the villa, its furnishings and the surrounding community with care and respect.
14. Compliance with the house rules
We ask all guests to observe these house rules so that everyone can enjoy their stay. We do not require a security deposit. In the event of a serious or repeated breach of these Terms or the house rules — for example unauthorised parties, exceeding the permitted number of guests, or conduct that endangers safety or disturbs other guests or our neighbours — we may, where legally permitted, ask the guests to leave and terminate the stay without a refund. This does not affect our right to recover the cost of any damage caused.
15. Smoking and open flames
For the comfort and safety of all our guests, smoking is only permitted outside the villas. Our villas are built and furnished with natural materials, especially wood. Candles and any open flames are not allowed due to the high fire risk.
16. Children and pool safety
Children are warmly welcome at our villas. Please be mindful, as we have pools, fish tanks, climbing spots and areas where falls can happen. Always keep a close eye on young children to ensure their safety and enjoyment.
17. Sustainable living
To use energy wisely, please run the air conditioning only in enclosed spaces, and switch off the AC and indoor lights when leaving the villa. Small efforts like these help maintain a comfortable and serene environment for everyone.
18. Noise and consideration
Life in the tropics unfolds outdoors, and with it comes a natural level of sound that is part of the experience, calling for a little tolerance. As our villas blend inside and outside living and sound can travel, we kindly ask you to be mindful of your neighbouring guests, so everyone can enjoy being in their element. The same consideration extends to our Balinese neighbours, who usually live by a steady rhythm: rising early and resting early. To maintain harmony for all of us, we ask everyone to calm down after 10:00 PM.
19. The Four Elements Garden
At the end of our grounds lies the Four Elements Garden, a tranquil place that belongs to all the villas. You are warmly invited to wander through, pause for a moment of reflection, or simply enjoy the greenery that embraces this sanctuary.
Liability & legal
20. Damage and the guest’s responsibility
You are responsible for any loss of or damage to the villa or its contents caused by you or any member of your party during the stay (beyond normal wear and tear). Please report any damage or malfunction to us promptly so that we can address it. We may charge for the reasonable cost of repair or replacement.
21. Our liability
We provide the accommodation with reasonable care and skill. To the extent permitted by law, we are not liable for personal belongings (in particular valuables not stored in the villa safe), for circumstances outside our reasonable control, or for indirect or consequential loss. Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence. You are responsible for ensuring that you and all members of your party have appropriate travel insurance for your trip.
22. Force majeure
We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters (such as volcanic activity, earthquakes and landslides), extreme weather, fire, flood, epidemic or pandemic, government action, or disruption to utilities or transport, including airport closures. Where such an event prevents your stay, we will work with you in good faith on a postponement or a fair solution.
23. Data protection
We process your personal data only as needed to handle your booking and as described in our Privacy Policy.
24. Governing law and dispute resolution
These Terms and your booking are governed by the laws of the Republic of Indonesia. The place of performance is Ubud, Bali. We will always try to resolve any concern amicably and directly — please contact us first so we can find a fair solution. Any dispute that cannot be settled amicably shall be subject to the competent courts of Indonesia. Mandatory consumer-protection rights you may have under the law of your country of residence remain unaffected.
25. Contact
PT. ISLAND PARADISE PROPERTIES
Jl. Katik Lantang, Singakerta, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia
E-mail: stay@fourelementsvillas.com
Phone / WhatsApp: +62 822-5968-1056